Reign Skincare Refund & Returns Policy

We hope you love your Reign Skincare products as much as we loved creating them for you - but if something isn’t right, we’re here to help.

Returns & Refunds

Due to the nature of skincare products and their inability to be resold once opened, returns are only accepted in exceptional circumstances, subject to our assessment.

We do not offer refunds for change of mind. However, if your item arrives damaged or faulty, please get in touch with us within 7 days of receiving your order, and we’ll make it right.

To request a refund or replacement, please email us at hello@reignskincare.co.nz with:

• Your order number
• A brief description of the issue
• A clear photo of the damaged or faulty product

Once reviewed and approved, we’ll either issue a refund to your original payment method or send out a replacement at no additional cost.

Please Note:

• Refunds are only available for products deemed faulty or damaged on arrival.
  
• We reserve the right to refuse a refund if your return does not meet our criteria.

Thank you x