FAQ
Where are your products manufactured?
In Nelson, New Zealand.
Are your jars recyclable?
Yes, the glass jar is recyclable, make sure your container is empty and clean before recycling. We are always looking for innovative ways to reduce waste and we encourage all of our customers to do the same.
Are all our products' ingredients natural?
Yes, All of our products are alcohol free, SLS free and no GMO’s. All of the ingredients in the products are sustainably and ethically sourced. We do use an Ecocert approved preservative.
What is the expiry date on all Reign Skincare products?
After your product is open, make sure you use your product within 6 months of opening.
Where should I store my products?
Store in a cool, dry place, away from direct sunlight.
Do you offer Afterpay or Zip?
Yes we offer Afterpay!
Can I send my order as a gift?
Yes, add this detail into the notes section on your order. We can wrap and send with a gift card.
Out of stock products.
We will update our website as soon as possible in the event that we should run out of stock and under normal circumstances we would expect to be restocked within one week.
Shipping questions
What postal company do you use?
NZ Post, - Aramex, we are trialing a number of different postal companies currently
I just noticed my address is wrong, can I change it after placing my order?
Yes, you can via our email address with your subject as your order number: hello@reignskincare.co.nz.
How long before orders are dispatched?
We aim to dispatch orders within 2 working days. During a busy period, it can take a while longer. We appreciate your patience and understanding if there is a delay with your order.
Can I place an order from overseas?
Yes you may. International shipping fees will apply.